Dispatch Department
🇬🇧
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Dispatch Department - Leaderboard
Dispatch Department - Details
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64 questions
| 🇬🇧 | 🇬🇧 |
| Commerce | XCM |
| Milford | XMF |
| Wixom | XWX |
| South Lyon | XSL |
| Saline | XSA |
| New Hudson | XLT |
| What variable in a riders address (also on Trip Editor) are the routes based off of? | The fair-zone and/or county |
| What do the routes help us do later on? | Determine where the rider will be coming from, to better schedule our drivers. We do our best to keep drivers in the same area, in order to maximize the amount of trips they can take. |
| Ben Weeg | BEN |
| Dennis Weber | WEB |
| Ricardo | RIC |
| Tim Walters | TIM |
| Tom Tait | TT |
| Western Boundary | Milford Rd. |
| Eastern Boundary | Drake Rd. |
| Southern Boundary | 12 Mile Rd. |
| Out of township fare? | Per mile pricing, dependent on whether they are disabled/senior citizen |
| Special Hospitals | Providence - Novi Henry Ford / Detroit Medical Center - West Bloomfield |
| Route | XCM |
| Western Boundary | US-23 |
| Special hospitals? | Yes: - Providence Park, Novi; $2 / leg |
| Route | XMF |
| Can we make city trips will calls? | No, will calls are only for brokerage trips. Why: because everyone hates them and they mess up the schedule. |
| Who do we call for vehicle maintenance / questions? | Tom Tait - The vehicle maintenance man |
| What are our hours of operation for medical trips? | 4:30 AM - 7:30 PM |
| Where is all of my materials and helpful protocols located? | In the Dispatch Resources folder under Current Employees |
| What makes a medical trip... a medical trip? | - If it is from a brokerage... - Trips from city clients that are to the doctors office are not what we refer to as a "medical trip". |
| Why are the checklists important? | The checklists lets each shift know which tasks are their responsibility, and increases communication between the shifts. If something gets messed up later on down the road, we can look back and determine if it was a minor mistake or if an employee needs to be retrained on the subject. |