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level: Level 1

Questions and Answers List

level questions: Level 1

Question	Answer
the content of a communicative act	Messages
media we use to carry messages	Channels
richest channels of communication	Face-to-Face or Personal Communication
addressing a mass audience	Broadcast Media Communications
should be used when a private or more complex message needs to be relayed	Mobile Communications Channels
email, Internet, intranet and social media platforms	Electronic Communications Channels
should be used when a message that does not require interaction	Written Methods of Communication
anything that interferes with or distorts our ability to send or receive messages	Noise
attributed to the psychological makeup, intellectual ability, or physical condition of the communicators	Internal noise
attributed to the environment	External noise
such as a loud siren, a disturbing odor, and a hot room	distractions
daydreaming, and feelings of inadequacy	personal factors such as prejudices
uncertainty about what another person's words are supposed to mean.	semantic
setting/conditions of place and time	Context
receive information in return	Feedback
Feedback that encourages us to continue behaving as we are	positive feedback
can help eliminate unwanted, ineffective behaviors	negative feedback
feedback you give yourself as you monitor your own behavior or performance during a transaction	Internal feedback
feedback from others who are involved in the communication event	External feedback
changed in some way by the interaction	Effect
self-other understanding: insight into ourselves and others	Understanding and Insight
Communication offers each of us the chance to satisfy our “needs for inclusion, control, and affection.”	Meaningful Relationships
people have ample opportunities to influence each other subtly or overtly.	Influence and Persuasion
skills valued by employers- the abilities to speak, listen, critically evaluate, adapt to differences, handle conflicts, solve problems, and make sound decisions	Career Development
communication you have with yourself	Intrapersonal Communication
occurs between two people	Interpersonal Communication
with groups of about 3 to 20 people	Small Group Communication
speak or write to an audience that is larger than a small group.	Public Communication
a large audience that is transmitted by media.	Mass communication
medium of the message is oral.	Verbal Communication
effective form of verbal communication	Storytelling
require more planning, reflection, and skill than normal day-to-day interactions at work	Crucial Conversations
are printed messages, handwritten, or appear on the screen	Written Communication
facial expressions, body stance, and tone of voice	Nonverbal Communication
can change the perceived meaning of a message	tone
shows us how the tone conveys a great deal of information	emphasis
the study of hand, arm, body, eye contact, and face movements	Kinesics
touch as a way of communication	Haptics
at how people use personal space or their personal space requirements	Proxemics
all its elements constantly interact with and affect each other	Communication is dynamic.
Every human contact is unique. It has never happened before, and never again will it happen in just the same way.	Communication is unrepeatable and irreversible.
Cultural diversity, including race, ethnicity, gender, and age, influences the meanings we attribute to communication	Communication is culturally linked.
it involves judgment of right and wrong	Communication is influenced by Ethics.
communication strengths and weaknesses	Communication is competence-based.