SEARCH
You are in browse mode. You must login to use MEMORY

   Log in to start

level: Level 1

Questions and Answers List

level questions: Level 1

QuestionAnswer
what are some assertive communication methods?being able to express your needs and others being confident and honest feeling comfortable maintains eye contact uses clear speech language
what is communication ?a form of exchanged of information
what is a sender?one who conveys the message
what is a receiver ?is the person or people to whom the message is conveyed
what is one way communication ?is the limited relationship with a nurse and the patient
what is two way communication ?the sender and the receiver participate in the interaction
what allows the exchange between the nurse and the patient ?when meets the needs of the nurse and the patient where they establish a trusting relationship
what is verbal communication ?the use of spoken or written words or symbols
what is connotative meaning ?words that is subjective and reflects the individuals perception or interpretation
what is denotative meaning ?refers to a commonly accepted definition of particular word
what is jargon ?common place language and unique way to others (work talk/hospital terminology)
what should nurse be aware of when communicating to them?terminology, and jargon don't use these
what does nonverbal communication ?messages that are not transmitted without the use of words
what are some cues of using nonverbal communication?tone and rate of voice, volume of speech, eye contact, physical appearance, touch
what type of communication is very powerfulnonverbal
what type of communication is more accurate then verbal communication ?nonverbal
what are gestures ?movements that emphasis how they feel in that particular moment
what is open posture ?when talking to another individual with no cross arms, legs when talking to another person
what are some assertive communication methods?being able to express your needs and others being confident and honest feeling comfortable maintains eye contact uses clear speech language
what is agressive communicationoccurs when you interact with an other and overpowering and forceful manner to meets ones needs at the expense of the other
what is assertive communication?considers the feelings and the needs of the patient yet honors nurses rights as individual
what is unassertive communication ?nurse agrees to do what the patient requests, even though doing so creates additional problems for the nurse
what is therapeutic communication ?consists of an exchange of information of empathy and care for the patient and trust worthy
what is non therapeutic communication?blocks the development of a trusting and therapeutic relationship
what is active listening ?requires full attention to what the patient is saying and acknowledgement to what message was received and gives feedbacks
what is passive listening ?listening to an individual with nonverbal communication through eye contact and nodding, or verbally encouraging phrases
what is some essential effective nurse-patient interaction?patient must trust the nurse to treat the information confidentially and share it only those who will provide the needs and protection and a safe environment
how can confidentiality be critical ?to maintain certain limits exist
how can maintaining silence be effective ?pg 65
how can touch be effective ?potential for conveying warmth, caring, support, and understanding
what is minimal encouragement ?maintaining conversation eye contact and the reassurance of saying "yes go on" so patient can continue
what are some therapeutic communication techniques ?restating , paraphrasing, clarifying, stating observations ,conveying acceptance, close questioning, focusing
what is conveying acceptance ?willingness to listen and respond to what a patient is saying without passing judgement
what is restating ?the nurse repeats to the patient what is believed the main point that the patient is trying to convey
what is paraphrasing ?bears similarity to restating in differs intent
what is focusing ?information is needed to understand the patients message accurately
what is reflecting ?is like restating but involves feelings and thoughts more then facts
what is summarizing ?means providing a review of the main points covered in an interaction
what are the 4 spaces you and a patient have?intimate space - 18 inches away personal space - 18 inches and 4 feet away social space - 4 to 12 ft from a person public space- 12ft from a person
what are some guidelines fro communicating with patients who are partially fluent in English ?ask for feed backs asses the patients nonverbal and verbal communication avoid using medical terms speak slowly and in a calm understanding tone
what is altered cognition ?is another physiologic factor that frequently hinders effective communication
what are some psychosocial factors ?in pain, deprived of sleep, nauseated, or experiencing a host of other unpleasant circumstances
what are some several factors of altered cognition ?cognitive ability , stroke, sedative effects of medication, dementia, and development delays
what is another common physiologic factor ?hearing impairment
how to communicate with patients who are cognitively impaired?allow time for patient to respond ask one question at a time reduce environmental distractions
what are some ways to communicate with patients who have hearing impairment ?ensure the patient is wearing hearing aids or glasses face the patient speak at a normal volume rather than shouting
what are some responses that block communication ?false reassurance giving advice false assumptions automatic responses changing the subject defensiveness arguing