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level: Oral Presentation and Business Meetings In a Workplace

Questions and Answers List

level questions: Oral Presentation and Business Meetings In a Workplace

Question	Answer
Effective Communication	▪Communicating effectively is an indispensable tool not only in academic setting but as well as in working environment.
In every communicative act, an interlocutor’s style, manner, belief, etc. are always subconsciously carried as one engages in a conversation. In fact, it is said that more than fifty percent of workplace problems is related to communication. Success in the workplace can simply be attained through effective communication for it is an indication of one’s intellectual capacity.	..
is an activity that professionals are expected to do as part of their job.	Oral presentation
So what are the areas that are important in the workplace, with respect to presentation skills?	1 Know your audience 2 Plan your presentation 3 Make it interesting 4 Power Dressing 5 Show your care 6 Be organized 7 Discuss the “Elephant in the Room” 8 Get a Grip on your Nerves
Business meetings are an essential feature of making a group or team successful. By bringing together members in meetings to pursue a common focus, better decisions, commitment, support, and implementation can result.	..
What are the Eight Ways to Make Meetings Better?	1 Be prepared 2 Have an agenda 3 Start on time and end on time 4 Have fewer (but better) meetings 5 Include, rather than exclude. 6 Maintain Focus 7 Capture and assign action items. 8 Get feedback.
What are the types of Communication Styles?	1 Passive 2 Agressive 3 Passive-Agressive 4 Asssertive
communicators using this style usually fail to express their feelings or needs, allowing others to express themselves. often display a lack of eye contact, poor body posture and an inability to say “no.” they also act in a way that states “people never consider my feelings.”	Passive
It’s often apparent when someone communicates in this manner. You’ll hear it. You’ll see it. You may even feel it. is emphasized by speaking in a loud and demanding voice, maintaining intense eye contact and dominating or controlling others by blaming, intimidating, criticizing, threatening or attacking them, among other traits. these communicators often issue commands, ask questions rudely and fail to listen to others. But they can also be considered leaders and command respect from those around them.	Agressive
these style users appear passive on the surface, but within he or she may feel powerless or stuck, building up a resentment that leads to seething or acting out in subtle, indirect or secret ways. will mutter to themselves rather than confront a person or issue. They have difficulty acknowledging their anger, use facial expressions that don’t correlate with how they feel and even deny there is a problem.	Passive-Agressive
Thought to be the most effective form of communication, this style features an open communication link while not being overbearing. can express their own needs, desires, ideas and feelings, while also considering the needs of others.	Assertive
“It really doesn’t matter that much.” “I just want to keep the peace” What type communication style?	Passive
“I’m right and you’re wrong.” “I’ll get my way no matter what.” “It’s all your fault.” What type communication style?	Aggressive
“That’s fine with me, but don’t be surprised if someone else gets mad.” “Sure, we can do things your way” (then mutters to self that “your way” is stupid). What type communication style?	Passive-Agressive
“We are equally entitled to express ourselves respectfully to one another.” “I realize I have choices in my life, and I consider my options.” “I respect the rights of others.” What type communication style?	Assertive Style
A written or printed communication directed to a person or organization could be E-mail, Hand-delivered transmissions, Regular mail transmissions	Letter
a good manner or appropriate or accepted social practices that reflect and promote civility	Etiquette
What are the two categories of letter?	1 Personal Letters 2 Business Letters
What are the types of Personal Letters?	1 Apologies 2 Appreciation 3 Personal Complaints 4 Offering Condolences
Business letters are documents created to:	1 persuade and inform readers 2 analyze a concept or situation 3 propose a solution 4 correct some perceived error or miscommunication
What are the parts of Business Letter?	1 Heading (senders return address) 2 Date 3 Inside Address (recipients address) 4 Salutation (greeting) 5 Body (paragraphs) 6 Complimentary Close 7 Signature Line/Block (with or without title) 8 Identification Initials (optional) 9 Enclosure (optional) 10 cc notation
Types of Letter Format Style	1 Block Style 2 Semi-Block