| identify different methods of quality | quality inputs
quality control
quality assurance
quality management
quality circles
quality standards
benchmarking |
| describe quality inputs | ensuring all inputs are of the highest standards
this includes high quality raw materials, well trained staff and up to date and well maintained machinery |
| describe quality control | checking the product for errors at the end of the production process |
| describe qualtiy assurance | checking the product at regular intervals throughout the production process, allowing for mistakes to be spotted earlier and then reworked back into the production process |
| describe quality managment | a whole organisational approach where the aim is that every part of the business is of the highest standard with zero errors and inefficiencies |
| describe quality circles | when groups of production workers meet with management to discuss ways to improve the production process |
| describe quality standards | applying to have your product checked against an industry standard in order to receive a symbol or seal of approval on your packaging
such as BSI Kitemark or Red Lion on Eggs |
| describe benchmarking | copying the production techniques of ones industry leader |
| what are the advantages of good quality? | higher prices can be charged
customers will be more satisfied
the business will develop a positive reputation
employees will be motivated by seeing a quality product being made |
| what are the disadvantages of quality | it will be more expensive to have high quality inputs
quality inputs don't guarantee quality outputs
extra checks during production can be time consuming
competitors may find other ways to gain market share such as lowering their prices |
