AWS CCP: What are the response times for the ENTERPRISE support plan?

Question

What are the response times for the ENTERPRISE support plan?

Grace Minnis · Accepted Answer

General: <24 hours
System impaired: <12 hours
Production system impaired: <4 hours
Prod system down: <1 hour
Business-critical system down: <15 minutes

AWS CCP

What are the response times for the ENTERPRISE support plan?

General: <24 hours System impaired: <12 hours Production system impaired: <4 hours Prod system down: <1 hour Business-critical system down: <15 minutes

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