Positive and negatives of quality assurance

POSITIVES Customers trust that there will be a high standard and that quality is assured, confidence of customers increase Keeps the reputation strong as there is a quality assured product Symbol can be added to the product (may improve likelihood of purchase) NEGATIVES Takes time to ensure quality, more documentation and employees requiring greater training about level of quality required A high expectation (must be maintained) Costs money to keep the quality high More expensive than QC