ITIL4 Foundation Definitions: The practice of setting clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored and managed against these targets.

Question

The practice of setting clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored and managed against these targets.

Robyn Brent · Accepted Answer

Service Level Management Practice

ITIL4 Foundation Definitions

The practice of setting clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored and managed against these targets.

Service Level Management Practice

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