Problem

A problem is the cause, or potential cause, of an incident. A problem can be flagged before it has caused an incident. It’s a lot better than reviewing after an incident has taken place. Active monitoring and up to date resilience measures help nip potential incidents in the bud. This is why a problem is not the same as an event – an event can be routine and benign and not require action or escalation. A problem needs addressing, ideally before it becomes an incident.