Management accounting 2022: What are some non-financial measures of quality?

Question

What are some non-financial measures of quality?

Hjalmer Pedersen · Accepted Answer

Internal performance:
1. Number of defects for product lines
2. Process yield (Ratio good output to total output)
3. Employee turnover 
4. Employee satisfaction

External performance: Customer satisfaction

Management accounting 2022

What are some non-financial measures of quality?

Internal performance: 1. Number of defects for product lines 2. Process yield (Ratio good output to total output) 3. Employee turnover 4. Employee satisfaction External performance: Customer satisfaction

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