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| 🇬🇧 | 🇬🇧 |
| What are some assertive communication methods? | Being able to express your needs and others being confident and honest feeling comfortable maintains eye contact uses clear speech language |
| What is communication ? | A form of exchanged of information |
| What is a sender? | One who conveys the message |
| What is a receiver ? | Is the person or people to whom the message is conveyed |
| What is one way communication ? | Is the limited relationship with a nurse and the patient |
| What is two way communication ? | The sender and the receiver participate in the interaction |
| What allows the exchange between the nurse and the patient ? | When meets the needs of the nurse and the patient where they establish a trusting relationship |
| What is verbal communication ? | The use of spoken or written words or symbols |
| What is connotative meaning ? | Words that is subjective and reflects the individuals perception or interpretation |
| What is denotative meaning ? | Refers to a commonly accepted definition of particular word |
| What is jargon ? | Common place language and unique way to others (work talk/hospital terminology) |
| What should nurse be aware of when communicating to them? | Terminology, and jargon don't use these |
| What does nonverbal communication ? | Messages that are not transmitted without the use of words |
| What are some cues of using nonverbal communication? | Tone and rate of voice, volume of speech, eye contact, physical appearance, touch |
| What are gestures ? | Movements that emphasis how they feel in that particular moment |
| What is open posture ? | When talking to another individual with no cross arms, legs when talking to another person |
| What are some assertive communication methods? | Being able to express your needs and others being confident and honest feeling comfortable maintains eye contact uses clear speech language |
| What is agressive communication | Occurs when you interact with an other and overpowering and forceful manner to meets ones needs at the expense of the other |
| What is assertive communication? | Considers the feelings and the needs of the patient yet honors nurses rights as individual |
| What is unassertive communication ? | Nurse agrees to do what the patient requests, even though doing so creates additional problems for the nurse |
| What is therapeutic communication ? | Consists of an exchange of information of empathy and care for the patient and trust worthy |
| What is non therapeutic communication? | Blocks the development of a trusting and therapeutic relationship |
| What is active listening ? | Requires full attention to what the patient is saying and acknowledgement to what message was received and gives feedbacks |
| What is passive listening ? | Listening to an individual with nonverbal communication through eye contact and nodding, or verbally encouraging phrases |
| What is some essential effective nurse-patient interaction? | Patient must trust the nurse to treat the information confidentially and share it only those who will provide the needs and protection and a safe environment |
| How can confidentiality be critical ? | To maintain certain limits exist |
| How can touch be effective ? | Potential for conveying warmth, caring, support, and understanding |
| What is minimal encouragement ? | Maintaining conversation eye contact and the reassurance of saying "yes go on" so patient can continue |
| What are some therapeutic communication techniques ? | Restating , paraphrasing, clarifying, stating observations ,conveying acceptance, close questioning, focusing |
| What is conveying acceptance ? | Willingness to listen and respond to what a patient is saying without passing judgement |
| What is restating ? | The nurse repeats to the patient what is believed the main point that the patient is trying to convey |
| What is paraphrasing ? | Bears similarity to restating in differs intent |
| What is focusing ? | Information is needed to understand the patients message accurately |
| What is reflecting ? | Is like restating but involves feelings and thoughts more then facts |
| What is summarizing ? | Means providing a review of the main points covered in an interaction |
| What are the 4 spaces you and a patient have? | Intimate space - 18 inches away personal space - 18 inches and 4 feet away social space - 4 to 12 ft from a person public space- 12ft from a person |
| What are some guidelines fro communicating with patients who are partially fluent in English ? | Ask for feed backs asses the patients nonverbal and verbal communication avoid using medical terms speak slowly and in a calm understanding tone |
| What is altered cognition ? | Is another physiologic factor that frequently hinders effective communication |
| What are some psychosocial factors ? | In pain, deprived of sleep, nauseated, or experiencing a host of other unpleasant circumstances |
| What are some several factors of altered cognition ? | Cognitive ability , stroke, sedative effects of medication, dementia, and development delays |
| What is another common physiologic factor ? | Hearing impairment |
| How to communicate with patients who are cognitively impaired? | Allow time for patient to respond ask one question at a time reduce environmental distractions |
| What are some ways to communicate with patients who have hearing impairment ? | Ensure the patient is wearing hearing aids or glasses face the patient speak at a normal volume rather than shouting |
| What are some responses that block communication ? | False reassurance giving advice false assumptions automatic responses changing the subject defensiveness arguing |