We have all the security controls in place to protect your data, alerts to quickly identify threats, tools in place to promptly respond and repair any damage

What 2 types of IT agreements do we have?

On-Call Managed

Benefits of On-Call

No recurring fees No termination fees No obligations Only pay when you use us

4 solutions make up Managed IT

Strategic Technical IT support IT Administrative

How does billing work in Managed

Flat monthly fee

What are two other ways we can work with companies?

Project Based Supplement services

What type of engineers to we hire?

Specialized

What do we provide each client?

Dedicated team of specialized engineers complete with a TAM (Technical Account Manager) for direct point of contact

What makes our services proactive?

Weekly or Monthly preventative maintenience NOC monitoring team

What makes our services TRULY 24x7?

Offices here an abroad allowing for 3 8 hours shifts where engineers are at their desk ready to help NOT on call

What makes us transparent?

Weekly, Monthly, Quarterly, Semi-Annual, and annual reports on everything We provide a calculator so you can see exactly how your business can be impacted as your grow

What two types of User Support do we provide?

Onsite Virtual

What makes our virtual support different?

Instant live chat for any employee to connect to an engineer in real time

Name 4 biotech specific expertise we have?

LIMS, ELNs, lab networks and systems, HPCs, Big Data, Bioinformatics, Compliance, Linux

How much Biotech Experience do we have?

25+ years

What 3platforms do we work with?

AWS, Azure, GCP

What type of cloud professionals do we have?

Architects, programmers, engineers, security specialists, analysts

What do we optimize your cloud infrastructure for?

Cost, performance, efficiency, operational overhead

Name 4 types of compliance we do

ISO, NIST, HIPAA,SOX, SOC, CLIA, GDPR

What cybersecurity services do we offer?

SOCaaS - Security Operation as a Service

What is SOCaaS

24x7 proactive security monitoring and response services

What do they get with SOC

A dedicated team of cybersecurity professionals Using the #1 SIEM platform Microsoft Sentinel 24x7 proactive security monitoring and response services

If a company has great security solutions in place why would they need SOCaaS?

According to IBM 93% of data breaches are the result of human error 82% of data breaches involved the cloud 43% of data breaches were against SMBs and startups

What can destroy your credibility?

Bragging words with no evidence "The Best" "Number 1" The Greatest"

What do we want to assure them they will get tout of the meeting?

Valuable advice to put to use right away

There are 6 things we want to tell them they will get out the meeting, name 3.

Share how we aided a company like theirs Valuable insights into strategies and solutions Share the proven methods Share with you how we facilitate the growth Share how we can improve your security posture Share what security controls are needed to qualify for grants and additional funding

There are 12 buzz words, name 3

Streamline Optimize Scale Reduce overhead Cost-effective Strategies Proven Methods Empower biotech companies Improve security posture Help qualify for additional funding Preserve capital Specialized engineers Engineers with biotech experience

How long should your introduction be?

30 seconds

What is an example sentence of asking for the meeting?

What does your calendar look like in the next couple of weeks?

What is an example sentence of taking of the pressure?

At the least you will learn some things, and if you think about us in the future that would be great!

What should you not to do to start call?

Greeting or wasting time with trivial conversation

Name 5 things you should accomplish in your intro

Clearly state who your are Clearly state what you do Establish credibility State a benefit(s) of working with us Why you should come to the meeting

What can destroy your credibility?

Bragging words with no evidence "The Best" "Number 1" The Greatest"

10X Genomics

1. 12 to 2,000 in 4 years (6500% Growth) 2. Worked with GC & architects to help them move into 5 buildings 3. Built out their entire cloud infrastructure 3. Helped with Pre-IPO due diligence 4. Provided 24/7 global support as they grew

TWIST

1. 100 employees and helped them grow to 1,000 employees 2. When first brought on board IT Audit & Assessment revealed (Network and Systems was incorrectly configured - major performance issues - lots of security issues) 3. Upgraded their entire IT Infrastructure to give them a secure, scalable IT infrastructure that could support their growth to 1,000 employees

Why compare 10X vs. Twist?

To establish why waiting to long to put in a proper IT foundation and infrastructure can lead to major issues

We are too small

Actually ____, the reason we are reaching out to you is because of the size of your current operation. Do you mind if I ask, will you be seeking additional funding or potentially expanding down the road?

Waiting for funding

Oh great! Can I share with you briefly a new trend we are seeing in the industry amongst companies seeking additional funding?

Check back Q1

I am happy to do that! If I may point out one thing, most members are not in a position to make a decision on something like this now, nor do they know it's something they will even end up evaluating for 2025.

We already have a provider

Perfect! Great, to hear you see the value in outsourcing your IT! The reason I am reaching out is because you already have an IT provider and we wanted to ask if they are providing proactive cybersecurity monitoring and response services in addition to IT support?

We have an IT department

Yes we saw that and that is exactly the reason I am reaching out to you. We wanted to inquire if the department includes a dedicated team of cybersecurity professionals?

No Interest

Understandable… Do you mind me asking a quick question? Is it not a priority because… You feel you are too small or waiting for funding? You already have an IT department or a service provider? You evaluate something like this at different time of year?