Characteristics for a Business Process

•Definability: It must have clearly defined boundaries, input andoutput. • Order: It must consist of activities/tasks that are orderedaccording to their position in time and space (a sequence). • Customer: There must be a recipient of the process' outcome, acustomer. • Value-adding: The transformation taking place within theprocess must add value to the recipient, either upstream ordownstream. • Embeddedness: A process cannot exist in itself, it must beembedded in an organizational structure. • Cross-functionality: A process regularly can, but not necessarilymust, span several functions.