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From course:

GCSE Business 2020-2022 OCR

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Question:

What can happen if the Business gives a Poor Customer Service?

Author: eric_galvao



Answer:

-Loyalty may drop down, because of the Satisfactory Levels going down as well -Sales may drop down, because Customers will feel not Valued and may just find another Business -Feedback may be very Limited, therefore Market Research and Targets will Suffer. -The word will go around about the bad Customer Service, leading to Detrimental Damages


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